Privacy Policy
Last updated: January 2024
mellowhelm Environmental Consulting ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.
Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, postal address, and organisation name when you submit enquiries through our website or contact us directly.
- Communication Data: Records of correspondence when you contact us via email or other means.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform when you visit our website.
- Usage Data: Information about how you use our website, including pages visited and navigation patterns.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you request
- To communicate with you about our services, including sending service-related information
- To improve our website and services based on usage patterns
- To comply with legal obligations and protect our legitimate business interests
- To analyse website traffic and optimise user experience
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for specific purposes.
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
- Legal Obligation: Where processing is necessary for compliance with legal obligations.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations
- When required by law, regulation, or legal process
- To protect our rights, privacy, safety, or property, or that of our clients or others
- In connection with a business transfer, merger, or acquisition, with appropriate safeguards
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purpose of processing.
Your Rights
Under data protection legislation, you have rights including:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate personal data
- Erasure: The right to request deletion of your personal data in certain circumstances
- Restriction: The right to request restriction of processing in certain circumstances
- Portability: The right to request transfer of your data to another organisation
- Objection: The right to object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries other than the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
mellowhelm Environmental Consulting
47 Wellington Street
Leeds, LS1 4JQ
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.